Privacy Policy — 8c77 Data Protection

8c77 collects personal information from users through several distinct channels: during account registration, through your ongoing use of the platform, via payment processing, and through automated technical means such as cookies and server logs. The following table summarises the categories of personal data we collect and the primary purpose for collecting each category.

Information You Provide Directly

When you create a 8c77 account, you actively provide us with your name, date of birth, email address, and a mobile number registered in Bangladesh. You may also provide additional information when contacting our support team, completing identity verification, participating in promotions, or completing surveys. All information you provide must be accurate and current; providing false information is a breach of our Terms & Conditions.

Information Collected Automatically

When you access the 8c77 platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, the type and version of the browser or application you are using, your device's operating system, the pages or screens you visit within the platform, timestamps of your activity, and referral URLs where applicable. This data is used exclusively for security monitoring, fraud detection, and improving the performance and stability of the 8c77 platform.

8c77 uses the personal information it collects solely for legitimate operational, legal, and safety purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The specific ways in which 8c77 uses your personal information are set out below.

Account Management & Service Delivery

Your identity and contact data are used to create and maintain your 8c77 account, authenticate your logins, process deposits and withdrawals through your chosen payment method — including bKash, Nagad, Rocket, and Upay — and to deliver the core features of the sportsbook and casino platform. Without this data, we cannot provide you with a personalised, secure, and functional account.

Security & Fraud Prevention

Technical and usage data are analysed continuously to detect, investigate, and prevent unauthorised account access, payment fraud, collusion, multi-accounting, bonus abuse, and money laundering activity. This monitoring is a core obligation of operating a responsible gaming platform and is carried out in the interests of all users.

Regulatory & Legal Compliance

8c77 is required to maintain records of certain user data and financial transactions as part of its Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. This includes retaining identity verification documents and transaction histories for the period required by applicable law. We may also be required to disclose personal information in response to lawful requests from competent authorities.

Responsible Gaming

Usage data — including betting patterns, session duration, and deposit frequency — is monitored to identify users who may be exhibiting signs of problem gambling. This data may trigger responsible gaming interventions such as account notifications, cool-off suggestions, or referral to our Responsible Gaming team. This use of data is in the direct interest of user welfare and is a non-negotiable component of how 8c77 operates.

Platform Improvement & Analytics

Aggregated and anonymised usage data is used to understand how users navigate and interact with the 8c77 platform, enabling us to improve the user interface, optimise game availability, and enhance overall platform performance. This analysis is conducted at an aggregate level and does not involve identifying individual users by name or account details.

Communications

Your contact data may be used to send you transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and updates to our Terms or this Privacy Policy. We may also send you promotional communications about bonuses and offers if you have opted in to receive marketing messages. You may opt out of marketing communications at any time by contacting support or updating your account preferences.

8c77 does not sell, rent, or trade your personal information to any third party for commercial gain. We share user data only in the limited, specific circumstances described below, and only to the extent necessary to fulfil the stated purpose.

Payment Processing Partners

To process deposits and withdrawals, 8c77 shares the minimum necessary financial and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners are contractually required to handle your data securely and in accordance with applicable data protection standards. They may not use your data for any purpose other than processing the specific transaction.

Game Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive certain session data necessary to deliver their games within the 8c77 platform. This data is limited to session tokens and in-game activity logs. Game providers do not receive your full identity profile, financial details, or contact information.

Technology & Infrastructure Providers

8c77 uses trusted third-party technology providers for cloud hosting, platform security monitoring, and analytics. These providers process data on our behalf under strict data processing agreements and are not permitted to use your personal information for their own purposes.

Legal Authorities

8c77 may disclose personal information to law enforcement agencies, regulatory authorities, or courts where required to do so by a valid legal order, warrant, or obligation. We will notify affected users of such disclosures where legally permitted to do so.

8c77 uses cookies and similar technologies to ensure the platform functions correctly, to maintain secure user sessions, and to gather performance analytics. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

Types of Cookies We Use

Managing Cookies

You can control or delete cookies through your browser settings at any time. Most browsers allow you to block all cookies, accept only first-party cookies, or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will impair your ability to log in to your 8c77 account and use core platform features. Disabling performance or functional cookies will not prevent you from using the platform, though some personalisation features may not function as intended.

8c77 implements a comprehensive range of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated regularly to reflect current best practices in information security.

Technical Safeguards

• SSL/TLS encryption is applied to all data transmitted between your device and our servers, ensuring that login credentials, financial data, and personal details cannot be intercepted in transit.
• Data encryption at rest is applied to sensitive stored data including identity documents, financial records, and account credentials.
• Access controls ensure that only authorised 8c77 personnel with a legitimate operational need can access specific categories of user data. All internal access is logged and audited.
• Intrusion detection systems monitor platform infrastructure continuously for anomalous access patterns, brute-force login attempts, and other security threats.
• Regular security assessments are conducted to identify and remediate potential vulnerabilities in the platform's technical infrastructure.

Where Your Data Is Stored

Personal data collected by 8c77 is stored on secure servers. 8c77 takes reasonable steps to ensure that any third-party infrastructure providers used for data storage maintain security standards consistent with those described in this policy. Data transfers to third-party processors are protected by contractual safeguards requiring those processors to implement equivalent security measures.

As a user of the 8c77 platform, you hold a number of rights in relation to the personal information we hold about you. 8c77 is committed to upholding these rights and will respond to all valid requests in a timely and transparent manner. To exercise any of the rights described below, please contact our support team via live chat or at [email protected].

• Right of Access: You may request a copy of the personal data 8c77 holds about you at any time. We will provide this information in a clear and structured format within a reasonable period following identity verification.
• Right to Rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic contact details directly through your account settings; corrections to identity or financial data require a support request.
• Right to Erasure: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations. Please note that certain financial and identity records must be retained for a minimum period as required by applicable law and cannot be deleted on request during that period.
• Right to Restrict Processing: In certain circumstances, you may request that 8c77 restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Object: You have the right to object to the processing of your personal data for marketing communications at any time. You may opt out of promotional emails by following the unsubscribe link in any marketing email or by contacting support directly.
• Right to Data Portability: Where technically feasible, you may request that 8c77 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.

8c77 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply across different categories of data.

Active Account Data

Personal data associated with an active 8c77 account — including identity data, contact data, and usage data — is retained for the duration of the account relationship. This data is necessary to deliver the platform's core services and to comply with responsible gaming, fraud prevention, and financial monitoring obligations.

Post-Closure Retention

Following the closure of a 8c77 account — whether by the user or by 8c77 — certain categories of personal data are retained for a minimum period as required by applicable financial regulations and AML obligations. Financial transaction records and KYC verification documents are typically retained for a minimum of five years following account closure. After this mandatory retention period expires, personal data is securely deleted or anonymised.

Inactive Account Data

For accounts that have been inactive for 12 or more consecutive months with no login, bet, or financial transaction, 8c77 may begin the process of data minimisation — retaining only the records required for legal compliance and deleting or anonymising data that is no longer operationally necessary. Users will be notified before this process begins.

8c77 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, evolving data protection best practices, new platform features, or changes to our operational relationships with third-party providers. The current version of this Privacy Policy, together with its effective date, is always published on this page.

When we make material changes to this Privacy Policy — meaning changes that materially affect how we collect, use, or share your personal information — we will notify registered users by email at the address on file before the changes take effect. We will also display a prominent notice on the platform for a reasonable period following any material update.

For minor or non-material changes, such as corrections of typographical errors or clarifications that do not change the substance of our data practices, we may update this page without individual notification. The "Last Updated" date at the top of this policy will always reflect the date of the most recent revision of any kind.

Your continued use of the 8c77 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept any changes to this Privacy Policy, you must cease using the platform and may request account closure by contacting our support team. For any questions or concerns regarding this Privacy Policy or 8c77's data practices, please contact us at [email protected] or via live chat, available 24 hours a day, 7 days a week.